3rd Party Pharmacy Policy
At Valley Veterinary Services, your pet’s health and safety are our highest priorities. To ensure the quality, authenticity, and efficacy of every medication, our hospital does not process prescription requests through 3rd party pharmacies (i.e. Chewy, 1800PetMeds, Amazon, and more).
Why We Have This Policy
Protecting Client and Pet Data
In addition to your pet’s health, we are dedicated to protecting your data. We don’t feel comfortable sharing you and yourpet’s information directly with third parties.
Manufacturer Guarantees
Medication guarantees are typically honored only when products are purchased directly from a licensed veterinary hospital or our approved online pharmacy. These guarantees may cover diagnostic testing and treatment if a product fails or causes harm.
Product Safety & Authenticity
We can only ensure proper storage, handling, and authenticity for medications dispensed directly through our hospital or our trusted pharmacy partner. Third-party pharmacies may pose risks of counterfeit, expired, or improperly stored products.
Timely, Reliable Care
Filling prescriptions through our hospital or our verified online pharmacy helps prevent delays and ensures your pet receives the right medication as soon as it’s needed.
Support for Adverse Reactions
If your pet experiences a reaction to medication purchased from our hospital or partner pharmacy, we can work directly with the manufacturer for support and reimbursement. This may not be possible with outside pharmacies.
Your Pharmacy Options
1. Fill Directly Through Our Hospital
We can dispense most medications on-site for immediate use, with full manufacturer support and product guarantees. Additionally, we often have coupons if you are purchasing multiple months of product.
2. Order Through Our Trusted Online Pharmacy
For convenience and safety, we offer a secure online pharmacy that delivers authentic medications directly to your home. There are often opportunities for free shipping and discounts on products. Check with your hospital team for the latest and greatest offers.
3. Request a Written Prescription
If you prefer to use another pharmacy, we will gladly provide a written prescription upon request, provided your pet has a current exam on file and has completed any necessary testing.
Our Commitment
Your pet’s health and safety are our top priorities, and we appreciate your understanding and partnership in keeping your pet safe. By filling prescriptions directly through our hospital or trusted pharmacy, you help ensure every medication meets veterinary standards for quality and care. We respect your choice and will provide a written prescription if requested, provided a written exam is on file.
