It is of utmost importance to us to keep our staff and clients safe during the unprecedented times of COVID-19. We are currently doing curbside visits only. What this means is when you arrive for your appointment, we are asking that you stay in the car and give us a call. We will let you know if it is ok for you and your pet to come up to the front door. If we are not ready for you yet, we will send a staff member out as soon as we have a room available for your pet! One of our staff members will talk to you about why your pet is here and let you know what to expect. We will take your pet to the hospital, and we ask that you wait in your car while we examine and perform services on your pet. When we are finished, one of the doctors will give you a call to discuss any findings. Then, our receptionists will take a payment over the phone, and a staff member will return your pet to you! We ask that you try and bring along a cell phone, so we are able to contact you in the parking lot. We also ask for your patience, this adjustment hasn’t been easy for any of us, but we assure you that your pet is made comfortable with our staff members as they have their exams completed.
We have installed glass barriers at our reception desk, so when the guidelines state is it safe for us to have more people in the building again, we can still provide adequate protection for staff and clients. We appreciate your corporation during this time.